Return, Refund & Cancellation Policy

Eligible products may be requested for return within 7 days from delivery. Eligibility can depend on the specific product/category and the return conditions shown on the product page.

Possible valid reasons for a return include:

• Damaged product received
• Wrong product received
• Defective product
• Missing item or parts (where applicable)
• Product materially different from the description

Returned products should generally be:

• In original condition, where reasonably possible
• With original packaging, where applicable
• With supplied accessories, manuals and free items
• With original tags attached, where applicable

Some products are marked Non-Returnable due to their nature (e.g. certain personal-care items, perishable goods, or category-specific restrictions). Each product page clearly shows whether the item is returnable, along with any product-specific return conditions.

1. Login and go to My Account → My Orders
2. Open the delivered order
3. Click Return / Refund
4. Select or enter your reason and submit

For approved eligible returns, QUICKNEX will bear the applicable return shipping cost. You will not be asked to pay a courier out-of-pocket for approved returns.

For eligible prepaid refunds: refund is issued to the original payment method where supported.

For eligible Cash on Delivery refunds: a secure refund method / details workflow is provided after Admin approves the refund. We will not ask for any unnecessary bank information before your refund is approved.

Refund status is visible on your order detail page throughout the process.

Approved refunds are normally processed within 5–7 business days after refund initiation. Actual credit timing may depend on the customer's bank or payment provider.

Eligible orders may be cancelled by the customer before shipment. Once an order reaches a non-cancellable fulfilment stage (e.g. Shipped / Out for Delivery), the cancellation option will no longer be available.

Stock removed by a cancelled or approved-returned order is restored to inventory automatically, and never more than once.